Yeah. That's mold. And for reference, it's stored in my bedroom, AWAY from the moisture in my bathroom and I don't dip wet fingers into the jar for this very reason and scoop out a certain amount and put it in the cap when twisting my hair.
I'm guessing they're reassessing the preservatives used as it's not providing the full spectrum anti-microbial protection necessary in maintaining its shelf life.
Have any of my Naturalistas encountered this problem with this brand or another? What have been your experiences with "natural" products and spoilage?