Is THIS why Ori Organics is on hiatus?

A fellow Naturalista mentioned on Twitter some weeks about how Ori Organics is no longer accepting orders right now. I was thinking I'd be fine since I still literally have half of a jar of my buttercream and half of my bottle of leave in that was purchased back in January(which is why I LOVE this brand, as they last me a LONG time). But THEN, after taking a break from using the buttercream(about a month) and switching to my Barry Fletcher product, I open my jar to see THIS:



Yeah. That's mold. And for reference, it's stored in my bedroom, AWAY from the moisture in my bathroom and I don't dip wet fingers into the jar for this very reason and scoop out a certain amount and put it in the cap when twisting my hair.

I'm guessing they're reassessing the preservatives used as it's not providing the full spectrum anti-microbial protection necessary in maintaining its shelf life.

Have any of my Naturalistas encountered this problem with this brand or another? What have been your experiences with "natural" products and spoilage?

Natural Urbanista